Refund and Returns Policy

Refund and Return Policy for Knives Trade

Last Updated: January 2025

Introduction to the Refund and Return Policy

At Knives Trade, we strive to provide the highest quality products and ensure a positive shopping experience. This Refund and Return Policy outlines our practices and procedures for processing returns, refunds, and exchanges for products purchased on our website (https://www.knivestrade.com). This policy complies with applicable laws in Tier 1 countries, including the Consumer Contracts Regulations (UK), the California Consumer Privacy Act (CCPA), and other relevant eCommerce and consumer protection laws.

By purchasing from Knives Trade, you agree to the terms outlined in this Refund and Return Policy.

Returns and Exchanges

We accept returns and exchanges for products that meet the following conditions:

  • The product is returned within 30 days from the date of purchase.
  • The product is unused, undamaged, and in its original packaging.
  • Proof of purchase is required (e.g., order confirmation email or receipt).

How to Return or Exchange Your Product:

  1. Contact Us: To initiate a return or exchange, please contact our customer service team at support@knivestrade.com with your order number, product details, and reason for return/exchange.
  2. Return Authorization: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send the product back to us.
  3. Return Shipping: Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
  4. Refund Processing: Once we receive the returned product, we will inspect it and process the refund or exchange within 7 business days. Refunds will be issued to the original payment method.

Defective or Damaged Products

If your product arrives damaged or is defective, we will cover the return shipping cost and offer a full refund or replacement.

Steps to Return a Defective or Damaged Product:

  • Contact Us: Notify our customer service team immediately at support@knivestrade.com with a description of the issue and photographic evidence of the damage or defect.
  • Return Instructions: We will provide you with an RMA number and free return shipping instructions.
  • Refund or Replacement: Upon receipt and inspection, we will offer a full refund or send you a replacement product at no additional cost.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Products marked as “Final Sale.”
  • Customized or personalized items, including engraved knives.
  • Gift cards.

Refund Policy

We offer refunds for products returned within the eligible timeframe, in accordance with the conditions stated above.

Refund Processing:

  • Refunds will be issued to the original payment method used for the purchase.
  • The processing time for refunds is typically 5-7 business days from the receipt of the returned product.
  • If the original payment method is no longer available, we will issue a store credit or an alternative method of reimbursement.

Right to Cancel

You have the right to cancel your order before it is shipped. If you wish to cancel your order, please contact our customer service team as soon as possible. If the order has already been shipped, it will be subject to our return policy.

Exceptions

We reserve the right to refuse a refund or exchange if the product is not in its original condition, has been used, or is returned after the return window has expired.

Consumer Rights

In compliance with the Consumer Contracts Regulations (UK) and CCPA (USA), you have specific rights to cancel or return goods under certain conditions.

  • Cooling-Off Period (EU & UK): Consumers in the EU and UK are entitled to a 14-day cooling-off period after receiving goods, during which time they can return the item without providing a reason.
  • California Residents: If you are a resident of California, you may be entitled to additional protections under the California Consumer Privacy Act (CCPA). Please refer to the CCPA Rights Guide for further information.

Shipping Costs for Returns

  • Customer Responsibility: In general, the customer is responsible for return shipping costs, except in cases of defective or incorrect items.
  • Free Returns: We may offer free return shipping on select promotions, which will be specified during the checkout process or within the order confirmation.

Changes to This Policy

We may update or modify this Refund and Return Policy from time to time to comply with applicable laws or improve our services. When changes are made, the updated date at the top of the page will reflect the last revision. Please review this policy periodically to stay informed of any updates.

Contact Us

For any questions or concerns regarding returns, refunds, or exchanges, please contact our customer service team:

Relevant Legal Links for Tier 1 Countries:

E-commerce and Legal Compliance Links: